The Homeplace of Henderson is a 24-hour, seven days a week business. Put it another way—we never close. For this reason, we need dependable employees, all who truly have a servant heart. Their hearts must be in it 100 percent of the time. We write this because we want to assure both family members and senior loved ones looking at moving into our community that we have an excellent staff. They give their hearts and souls to what they do, and our administration does everything possible to keep our employees happy. That’s important because employee morale is one of the most important aspects of any business. It’s even more important for an elder care community.
When a prospective family walks in, their first impression should be a positive one. They should be greeted by smiles and kind words. When a resident needs help, that resident should be taken care of in a compassionate and respectful way. If an employee is unhappy, there’s a chance they won’t smile often or greet potential residents when they arrive. We won’t let that happen. The way our staff treats others reflects how we treat our staff—with respect, kindness, and compassion. We know that happy employees come to work on time in a good state of mind ready to serve our residents.
One of the prime contributors to low morale is poor communication between staff and administration. We’ve seen the daily workings of other communities (and businesses) suffer because of this. Because communication is so important, it’s always a priority. We have an open-door policy with our staff. We know that tension is created when the administration shuts itself off from staff, and we’ll never do that. We want to be on the floor working and communicating with our staff hand in hand. We all have a job to do, and we know it’s more enjoyable and done much better when we work together.
Another important point to consider is that employees who are communicated with and treated with respect tend to stay longer at a job. And when they stay long-term with us at Homeplace, it only serves to build trust between residents and staff. Connections and strong bonds form between them. Though change is inevitable, the less change in an elder care community is better for our seniors, who grow to care for and depend on our long-time staff members.
The conclusion is logical. We do all we can to create high employee morale because it’s the right thing to do for our employees, it’s the right thing to do for our business, and most importantly, it’s the right thing to do for our residents.
To contact the Homeplace of Henderson, email Jessica Beaven at jessica.beaven@homeplaceofhenderson.com or call at (270) 577-0534.